Customer Help

Once you place your order, we will process your order within 1-3 calendar days, and you can receive your order from us as early as 3-12 calendar days after we ship! We also provide 7*24 hours online service and 30 natural days return and refund guarantee service!

On the purchase page, fill in your email, consignee, address information, etc. and you will automatically be registered as a member.

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address. We do not know how long the destination’s customs department will have the package on hold.

Generally, it takes about 3 to 12 working days from the time you purchase to receive the product. If you have not received it yet, you can contact us to check your order.

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which your local customs office determines.

Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

We support international transportation; we can ship all over the world.

We have the customers from The United States, The United Kingdom, Canada, Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Hong Kong, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden, etc.

*But it may still be due to individual countries because of the impact of the COVID-19 that can not be shipped in your order; when you order, we will promptly not support the order!

Depends on the quantity you purchase, we will pack it according to actual demand, most of it is one package